THE IMPACT OF MOBILE MONEY SERVICES ON FINANCIAL INCLUSION IN ANAMBRA STATE
Abstract
This study adopted a survey research design to examine the impact of mobile money on financial inclusion in Anambra State, Nigeria. The population was made up of mobile phone users in Anambra State and so no sampling frame was available. The sample of the study was 666 participants, selected through a multi-stage sampling procedure. Two research questions guided the study, and a 14-item structured questionnaire was used to collect data from the respondents. Data were analyzed using mean and standard deviation.
The findings indicated that bank-led services impact financial inclusion in the state by improving access to savings accounts, credit facilities, and other financial products. It was therefore recommended that bank-led service providers should prioritize financial literacy programmes to enhance users’ understanding of mobile financial services and maximize their benefits.
Keywords: Impact, Mobile, Money, Mobile Money, Financial Inclusion
Dr. Umeifekwem, Chinyere M.
Dr. Unegbu, Paul I.
Department of Commerce and Cooperative Education
School of Business Education
Federal College of Education (Technical), Umunze